Order Cancellation Policy

We recognize that sometimes you may need to cancel an order. The following outlines our cancellation procedures and refund terms.

1. Canceling Orders Before Shipment

If your order has not yet been shipped, you may request a cancellation through any of our service channels. Upon approval, you will receive a full refund of 100% of your payment with no fees.

2. Orders Already Shipped

Orders that have already been shipped cannot be canceled. However, you may request a return once the item has been delivered. Please follow the return instructions provided with your shipment or reach out to our customer service team for guidance.

3. Refund Details

Processing Time: After your cancellation request has been approved, refunds are processed within 1–5 business days.

Original Payment Method: All refunds will be credited back to your original form of payment.

4. Customer Support

If you have any questions regarding order cancellation or require assistance, please contact us through any of our support channels.

Phone: +1 (214) 570-5814

Email: service@nordhaveno.com

Address:300 E Hull St,Denison,TX 75021,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)