Conditions d’utilisation
1. Introduction and Scope
This policy defines the terms, conditions, and user rights when accessing and using our platform to browse and purchase furniture and related services. We are dedicated to delivering a customer-focused, high-quality home shopping experience while safeguarding your rights at every stage of the transaction process.
2. User Accounts and Platform Responsibility
User Accounts
You are required to provide accurate and valid personal information during registration. This ensures identity verification and proper transaction handling.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Any suspicious activity must be reported immediately. While we take protective measures, we are not liable for risks caused by user negligence.
Platform Responsibility
We strive to maintain website stability and security. However, interruptions may occur due to technical or external factors, and we are not responsible for resulting losses.
3. Product Information and Pricing
We aim to provide accurate product details, though occasional errors may occur.
Inventory may change, and unavailable items will be refunded or replaced.
Prices are subject to change, but confirmed checkout prices remain final. Pricing errors may be corrected prior to shipment.
4. Orders and Payments
Orders are confirmed via email and become valid upon acceptance.
Secure payment methods are provided. Contact support for payment issues.
5. Shipping Policy
Processing: 1–3 business days.
Region: Portugal.
Delivery: 5–12 business days.
Shipping Fees: Free over $69.99, otherwise $8.
Duties: Included in product price.
6. Cancellation Policy
Orders can be canceled before shipment for a full refund.
After shipment, cancellation is not possible. Customers may refuse delivery or return items after receipt for a refund.
7. Returns and Refunds
Returns are accepted within 30 days if conditions are met.
Customers must contact support to initiate the process.
Refunds are processed within 1–5 business days after approval.
8. Privacy
We protect user data and only share it when legally required.
9. Dispute Resolution
Disputes are resolved through negotiation or legal channels.
10. Policy Changes
Updates are posted online and take effect upon continued use.
11. Liability
We are not responsible for indirect or consequential damages.
12. Intellectual Property
All content is protected and may not be used without authorization.
13. Contact Information
Phone: +1 (214) 570-5814
Email: service@nordhaveno.com
Address:300 E Hull St,Denison,TX 75021,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)